We want you to love your jewellery. If you change your mind, you can return your item within 14 days of delivery for a full refund, in line with UK Consumer Contracts Regulations, and we extend this to a 30-day return window for unworn items.

What can be returned

• Ready-to-ship pieces can be returned within 30 days of delivery.
• Pieces made after ordering in a standard specification, meaning a size, metal or carat option listed on the product page, can also be returned within 30 days on the same terms.
• Personalised pieces, meaning engraved items, rings resized outside our listed sizes, bespoke commissions and any work made to your own specification, are excluded from change-of-mind returns, as the law permits. This does not affect your rights regarding faulty items.

Conditions

• Items must be unworn, in their original condition and packaging, with the certificate included.
• Earrings must be unworn with the hygiene seal intact, for health and safety reasons.

How to return

1. Email us at hello@jasminefinejewellery.co.uk within the return window with your order number.
2. We will send you a prepaid, insured and tracked return label. Please do not post jewellery without it; uninsured shipments are at your own risk.
3. Once we receive and inspect the item, your refund is issued to the original payment method within 14 days.

Faulty items

If your item arrives damaged or develops a fault, contact us immediately. You are entitled to a repair, replacement or refund under the Consumer Rights Act 2015. All pieces are covered by a 12-month workmanship warranty.

Jasmine Fine Jewellery Ltd., registered in England and Wales, company no. 17290517. Registered office: 2nd Floor, College House, 17 King Edwards Road, Ruislip, London HA4 7AE.